Contact Us
Maxpedition Hard-Use Gear
P.O. Box 5008
Palos Verdes, CA 90274
Tel: 1-310-768-0098
Fax: 1-310-515-5950
Business Hours: Monday - Friday, 8:30am to 6:00pm Pacific Std. Time
Maxpedition Hard-Use Gear believes in providing the best buying experience for our customers. Our customer service department can be reached by calling 1-310-768-0098.
For product questions and general inquiries, please send emails to info@maxpedition.com
All emails will be directed to the appropriate department, and we will respond as quickly as possible. [back to menu]
Ordering
Order on line: www.maxpedition.com
Order by fax: 1-310-515-5950. Please download, print, then completely and legibly fill out our order form and fax it to us. We will contact you to confirm your order.
  
(*Adobe Acrobat Reader is required for order form in Adobe PDF Format.)
Order by phone: 1-877-629-5556
Our office hours are Monday through Friday, 08:30am to 04:00pm Pacific Standard Time. Our answering machine will take orders when the office is closed (after hours, for holidays, on weekends). Please speak slowly and clearly. Please leave your:
(1) full name
(2) telephone number, shipping address, and
(3) your specific request including model number, color, and quantity.
Your order will be processed on the next business day and we will contact you to confirm your order.
*We reserve the right to refuse or cancel an order if any problem is identified by our order processing department.
*Customers with a shipping address outside of USA will
be responsible for any applicable duties, taxes or fees imposed by the delivery
country or the carrier on their behalf to get the package through the local
customs. For the charges of duties and taxes, please contact your local Customs.
*Maxpedition does not ship on Saturday, Sunday or National Holiday. A business day does not include Saturdays, Sundays, holidays and the day the package is shipped.
*Express orders placed online must be received by 10:00 AM Pacific Standard Time in order to be processed that day. Orders placed after 10:00 AM Pacific Standard time may not be processed until the following business day. Orders placed on Friday after 10:00 AM Pacific Standard time may not be processed until Monday or the following business day. FedEx Express Service does not deliver on Saturday, Sunday or National Holiday. [back to menu]
Need to track the status of your package?- FedEx Customer Service Line: 1-800-463-3339, www.fedex.com
- UPS Customer Service Line: 1-800-742-5877, www.ups.com
- USPS Customer Service Line: 1-800-275-8777, www.usps.com
- USPS Military Services Agency:
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Payment Method & Encryption
Maxpedition Online Store accepts payment for orders by Visa, MasterCard, Discover, and American Express. All purchases with ship-to address within California are subject to an 9% CA sales tax. All orders are encrypted with 128-Bit SSL encryption. [back to menu]
Return & Exchange
- If you are not completely satisfied
with your purchase, we would be happy to exchange it or issue a refund.
Maxpedition allows 20 calendar days after receipt of merchandises for returns and exchanges of unused
products in resalable condition with hand tags intact.
- Please contact us and request
return authorization and instructions prior to shipping any product back to our
company.
- Maxpedition will only
honor returns or exchanges on orders placed with Maxpedition directly. Returned
merchandise must be in un-used, un-worn, un-carried, un-washed condition and
must include original receipt.
- The buyer is responsible for all return shipping
charges. Shipping and handling charges are non-refundable. The refund amount
excludes shipping, handling and related charges. If you received FREE SHIPPING on your
original order, you will be refunded the merchandise amount minus our
shipping/handling costs.
- All returns for exchange or
refund must be accompanied by a valid return merchandise authorization (RMA)
number clearly marked on the outside of the box. Please ship item back in
original box (or a box properly sized for the item). Items that are returned to
us permanently mis-shaped or otherwise damaged as a result of improper
packaging will be rejected.
- If you need an RMA number, please send an email with the item number or the product name of the items you'd like to return to rma@maxpedition.com or call 1-310-768-0098, Ext. 151.
- California State
law requires that products accepted for repair be clean. Charges will be
assessed if cleaning is necessary.
- We are not responsible for any articles
belonging to customers left inside bag; please check every compartment before
returning.
- Maxpedition cannot be liable for lost in-bound packages and reserves the right to deny a refund or an exchange
to any customer not returning product(s) in accordance with these instructions.
- Refunds can only be issued to the cardholder of original purchase.
- Any product(s) that are returned to Maxpedition after the cutoff date or are
unaccompanied by a valid Return Authorization Number or not in accordance with
these instructions will not be processed and may be returned to the customer at
the custome's sole liability and expense.[back to menu]
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