Join the Maxpedition Team


At Maxpedition, you will have the great opportunity to leverage your skills across a diverse and multifaceted business and make contributions that will have an impact that’s greater than you’ve ever imagined.

 

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Customer Service and Order Fulfillment Specialist
(full time) (Carson, California)


Company Name: Maxpedition Hard-Use Gear 
Maxpedition Hard-Use Gear is a manufacturer for premium nylon gear. Our distribution center in Carson, CA is looking for a responsible and reliable order processing assistant for our growing business. 

Position: Customer Service and Order Fulfillment Specialist (full time) 
Working hours: 8:00AM -- 4:30PM PST with 30 minutes lunch break 
Working location: Carson, California 

Job Description:
  • Process customer's orders correctly and promptly by following company's procedure.
  • Reply customer's emails promptly by using Outlook.
  • Utilize FedEx Ship Manager, UPS WorldShip software and www.USPS.com to generate the shipping label correctly. 
  • Take orders over the phone and input into the system correctly. 
  • Communicates with customers via phone or email with exceptional customer service skills and solid products knowledge.
  • Research customer inquiries or issues independently to provide a customer with the best possible solution. 
  • Keeps customers informed by notifying customers of shipping and stock availability issues; answering questions; responding to requests. 
  • Verifies items shipped by reconciling quantities; noting discrepancies. 
  • Maintains quality service by following organization standards. 
  • Input customer mailing address from postcard into the system. 
  • Maintain a positive relationship with customers, by answering their questions and catering to their needs. 
  • Use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues.
Job Requirements:
  • The candidate must operate a PC and be proficient in utilizing Microsoft Word, Excel and Outlook. Experience Quickbooks is a plus.
  • Must be extremely detail-oriented. 
  • Must have great comprehensive skill to understand what customers want. 
  • Must have great and extensive experience in replying customers' emails. 
  • Must have a pleasant, positive, patient, helpful and engaging telephone and email demeanor.
  • Has a strong sense of passion for all the products we sell. 
  • Must have a clean background, good business ethic and provide references upon request.
  • Ability to work independently and with a strong level of organizational skills and sense of responsibility in a fast-paced environment. 
  • Excellent interpersonal communication skills, both verbal and written, and ability to work with all levels of staff. 
  • Must have at least three years of orders processing, emails replying and customer service experience.
  • Must be able to work at least 40 hours per week per company's working schedule.
Compensation Packages:
  • Wage will depend on experience and performance.
  • Paid holidays (After three months as full-time employee).
  • Health Insurance (medical, dental and vision). (After three months as full-time employee to be eligible to join the plan).
  • 401K. (After one year as full-time employee to be eligible to join the plan).

Please send resume with pay history to resume@maxpedition.com.