Frequently Asked Questions
Buy 1 Get 1 Free BOGO Sale Q&A: Customers often email us with questions and below are answers to the most common ones. Please check to see if your questions are answered here first before sending us an email. This will help our customer service team process everyone’s requests more efficiently and get orders out more quickly. Thank you!
1. How does the BOGO or Buy 1, Get 1 Free promotion work?
1. Place at least TWO(2) eligible items in your cart.
2. Each of the next sequentially lower priced item(s) will automatically be reduced to $0. The quantity of the items you will receive is equal to the quantity of the items you add to your cart.
- Example A: If you order ONE(1) $200 backpack and ONE(1) $50 pouch, you will receive the pouch at no cost. You will receive TWO(2) items in total.
- Example B: If you order TWO(2) $200 backpacks and TWO (2) $50 pouches, you will receive ONE(1) backpack and ONE(1) pouch at no cost. You will receive FOUR(4) items in total.
- Example C: If you order ONE(1) $200 backpack, ONE(1) $150 backpack and ONE(1) $50 pouch, you will receive the $150 backpack at no cost. Because the pouch is not paired with another item, it will not trigger the BOGO offer. You will received THREE(3) items in total.
2. Do both items have to be the same?
No. You can mix and match as many eligible items as you'd like. You can choose different colors of the same style, or completely different styles. The free item(s) will be the next sequentially lower priced item(s) in your cart.
3. Can I select different colors?
Yes. You can mix and match as many eligible items as you'd like. You can choose different colors of the same style, or completely different styles.
4. What if the item I want is out of stock?
Some products sell out faster than anticipated, so we suggest (1) ordering other items or (2) signing up for a restock notification as select items may be restocked throughout our Buy One, Get One Day promotion. However, we cannot make any guarantees.
5. Can I stack another discount code on top of the BOGO offer?
No, another discount code may not be stacked on top of BOGO.
6. Can I combine shipping on two or more orders?
Sorry, we cannot combine orders or refund shipping costs if you place multiple orders.
7. Is the promotion available to international customers?
Yes. Our promotion is available to both domestic and international customers.
8. What happens after I place my order?
You will receive a confirmation email and our team will start to put your order together! Please note, due to large order volume during BOGO promotions, it may take 5 to 7 business days for your order to be shipped. Business days do not include weekends and holidays. Once your order has been shipped, you will receive an email with tracking information. Please note that some orders may be shipped in separate packages with multiple tracking numbers. You can help us to ship orders efficiently by entering the correct information on your orders to avoid modification. Thank you.
9. How long after I place the order will my order ship?
Please allow 5 to 7 business days for your order to be shipped from our warehouse. Business days do not include weekends and holidays. You can help us to ship orders efficiently by entering the correct information on your orders to avoid modification. Thank you for your patience.
10. Once my order is placed, can I make any changes?
Sorry, no. We are not able to add, exchange, or remove items in your cart after your order is placed. If you have made a mistake on your order or address, we recommend cancelling your order and placing a new order with corrections. However, we cannot guarantee the items in your original order will still be in stock or the new order can still be eligible for the BOGO deal.
11. Can I exchange or return items from BOGO?
No, sorry. Because of the deep discount offered, all items purchased during our Buy One Get One Day promotion period are final sale. No exchange. No return. No exception. Thank you for your understanding.
