If you are not completely satisfied with your purchase, we would be happy to exchange it or issue a refund. Maxpedition allows 20 calendar days after receipt of merchandises for returns and exchanges of unused products in resalable condition with hang tags intact. Please contact us and request return authorization and instructions prior to shipping any product back to our company. Maxpedition will only honor returns or exchanges on orders placed with Maxpedition directly. Returned merchandise must be in un-used, un-worn, un-carried, un-washed condition and must include the original receipt. The buyer is responsible for all return shipping charges. Shipping and handling charges are non-refundable. The refund amount excludes shipping, handling, and related charges. If you received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. All returns for exchange or refund must be accompanied by a valid return merchandise authorization (RMA) number clearly marked on the outside of the box. Please ship the item back in the original box (or a box properly sized for the item). Items that are returned to us permanently mis-shaped or otherwise damaged as a result of improper packaging will be rejected.
If you need an RMA number, please send an email with the item number or the product name of the items you'd like to return to firstname.lastname@example.org
During COVID-19 pandemic, please contact customer service via email. Thank you for your understanding.
California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. We are not responsible for any articles belonging to customers left inside the bag; please check every compartment before returning. Maxpedition cannot be liable for lost in-bound packages and reserves the right to deny a refund or an exchange to any customer not returning product(s) in accordance with these instructions. Refunds can only be issued to the cardholder of the original purchase. Any product(s) that are returned to Maxpedition after the cutoff date or are unaccompanied by a valid Return Authorization Number or not in accordance with these instructions will not be processed and may be returned to the customer at the customer's sole liability and expense.